Terms and Conditions

 

Your Account

If you use the Jolly Good Socks website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the “My Account” area of the website. We will send orders to the shipping address you supply. If this address is incorrect Jolly Good Socks are not liable for re sending out lost parcels. Please check your orders carefully and ensure you have provided the correct shipping address.

Our parcels are sent via Royal Mail Second Class, signed for.

Payment options are via our payment gateway Monek Ltd and Paypal. Jolly Good Socks holds no customer bank details. Refunds are made within the Monek and Paypal secure sites.

Jolly Good Socks Ltd reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Keeping in touch

Jolly Good Socks invite you to register to their newsletter which is sent via Mailchimp. We will only contact you to inform you of new products or offers that we feel you may be interested in. At any time you are able to opt out of this newsletter.

Your information

Our website is a secure website and we hold your personal details including your name, address, contact information for the purpose of being able to ship your order to you or your recipient. This information is stored within our woo-commerce site which allows us to review the order at any time and follow up on any queries regarding the shipping. We ship all orders via Royal Mail and request a signed for receipt to clarify safe delivery of your order. This receipt holds only a post code and an order number is assigned to it.
No paper copies of your orders are stored within our office.

From time to time we do have offers via a facebook page. Individuals are invited to partake and for us to deliver these offers we do need to request address details. We will always ask for permission from the sender before any images that are sent to us are placed on our website or facebook page for promotional purposes.

Distance Selling Regulations

Under The Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel a contract within seven days – starting from the day after you take delivery of the goods (a “cooling off” period). You have the right to cancel for any reason without penalty.

If you wish to cancel a contract, please write to us or email sales@jollygoodsocks.co.uk clearly stating your full details, invoice number and cancellation instructions. To cancel the contract, you must give us notice within seven working days starting from the day after you take delivery of the order.

Once you have cancelled the contract, you have a legal “duty of care” to take good care of the goods. You must return the goods to us at your expense to the address stated in our returns policy – we would advise that you use a recorded-delivery service  Please mark all parcels clearly with your returns number